Refund policy

Returns & Refund Policy

We want you to love your Silas Hart piece. If it isn't right, here's exactly how returns and refunds work.

Return window

You may request a return within 30 days of the delivery date. Requests made after 30 days can't be accepted.

Eligibility

Items must be unworn, undamaged, and returned in their original condition and packaging, with any tags or pouches included. We may reduce or decline a refund for items returned worn, damaged, or incomplete.

Non-returnable items

For hygiene reasons, pierced earrings are final sale unless they arrived faulty. Gift cards and clearance/final-sale items are also non-returnable.

How to start a return

Email info@silashart.com with your order number and the item(s) you'd like to return. We'll reply with step-by-step instructions and the return address. Please don't send items back before contacting us — unauthorized returns can't be processed.

Return shipping

Return shipping is arranged and paid by the customer, unless the item arrived faulty, damaged, or incorrect — in which case we cover it. We recommend a tracked service, as we can't be responsible for returns lost in transit.

Refunds

Once we receive and inspect your return, we email you to confirm and issue your refund to the original payment method within 5–7 business days. Depending on your bank, it may take a few extra days to appear. Original shipping charges (if any) are non-refundable.

Exchanges

The quickest way to exchange is to return the original item for a refund and place a new order for the piece you want.

Damaged, defective, or wrong items

If your order arrives damaged, defective, or not what you ordered, contact us within 7 days of delivery with your order number and a photo, and we'll arrange a free replacement or full refund.

Order cancellations

Need to cancel? Email us as soon as possible. We can usually cancel before an order is dispatched (typically within 1–3 business days). Once dispatched, it falls under the return process above.

Late or missing refunds

If you haven't received a refund you're expecting, check with your bank or card provider first, as processing times vary. Still nothing? Email info@silashart.com and we'll trace it with you.

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Silas Hart
Fyrisvallsgatan 10A, 752 20 Uppsala, Sweden
[US support number — to be added] · info@silashart.com