Shipping policy

Shipping Policy

This policy explains how and when your Silas Hart order is processed, shipped, and delivered.

Order processing & dispatch

Orders are processed and dispatched within 1–3 business days (Monday–Friday, excluding public holidays). Orders placed on weekends or holidays begin processing the next business day. You'll get an email with tracking once your order is on its way.

Shipping methods & delivery estimates

We offer Free Standard Shipping on every US order: 5–8 business days in transit after dispatch (about 6–11 business days total from order to doorstep). All windows are estimates in business days, not guarantees; occasional carrier or seasonal delays can occur.

Destinations

We currently ship within the United States only. If you're outside our shipping area, email info@silashart.com before ordering.

Shipping rates

Standard US shipping is free. Any applicable taxes or fees are shown at checkout before you pay.

Order tracking

As soon as your order ships you'll receive a tracking number by email, and you can follow it on our Track Order page. Please allow 24–48 hours after dispatch for tracking to begin updating.

Delays

We dispatch on time whenever we can, but once a parcel is with the carrier we can't control delays from weather, customs, or high-volume periods. If your order is significantly delayed, email us and we'll help track it down.

Incorrect or undeliverable addresses

Please double-check your shipping address at checkout. We aren't responsible for orders sent to an incorrect address provided by the customer. If a parcel is returned to us as undeliverable, we'll contact you to arrange re-shipment (additional shipping may apply).

Lost or stolen packages

If tracking shows delivered but you can't find your parcel, check with neighbours and your local carrier first, then contact info@silashart.com and we'll do our best to help resolve it.

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Silas Hart
Fyrisvallsgatan 10A, 752 20 Uppsala, Sweden
[US support number — to be added] · info@silashart.com